Customer Support Manager

Washington, District of Columbia, United States · Product Support

Description

Customer Support Manager - Polecat

Location: Washington, DC

Polecat is looking for a Customer Support Manager to join the company’s Product team. Ideally you will have worked at a fast growth B2B start-up or scale-up and have a track record of collaborating with internal delivery teams on business-critical projects related to Enterprise customers. You will be responsible for responding to customer support requests and translating these to digital listening solutions using Polecat’s product suite.

The ideal candidate for this position must have excellent analytics skills, become an expert user of Polecat tools and products, demonstrate creative thinking and is able to work under pressure to tight deadlines. Ideally you will have previous experience in a Customer Support role in a technical organisation – preferably a SaaS company.

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