Customer Success Manager

Washington, District of Columbia, United States · Account

Description

Polecat is looking for a creative and entrepreneurial Customer Success Manager. Ideally you will have worked at a fast growth B2B start-up or scale-up and have a track record of collaborating with internal delivery teams on business-critical projects related to Enterprise customers. We are looking for a Customer Success Manager who can work and deliver in a fast paced environment and can develop strong relationships with customers and colleagues. The candidate must be resilient, calm, flexible and be able to work collaboratively within a team. You will have a lot of autonomy within this role so it essential that the successful Customer Success Manager enjoys using their initiative and a good sense of humour is a must!

Working in Polecat’s Account group you will work across teams. The ideal candidate for this position must have excellent analytics skills, become an expert user of Polecat tools and products, have strong written and verbal communication skills, creative thinking, ability to work under pressure to tight deadlines and a strong team player. You must be able to demonstrate strong project management skills and excellent technical ability and have previous experience in a Customer Success role in a technical organisation – preferably a SaaS company.

We anticipate there will be many additional ways to contribute to the business and this will only be limited by your drive, passion and vision.

In particular:

Inquisitive mindset supported by strong analytical skills that allow you to go beyond the surface to extract key insights from large data sets

Can spot the right solution to a customer’s problem, but at the same time, don’t rush to judgment or throw out “quick fixes” if there’s a more strategic opportunity

Requirements

About Polecat:

Website: www.polecat.com

LinkedIn: www.linkedin.com/company/polecat

Twitter: @PolecatMM

Facebook: www.facebook.com/Polecat.Intelligence/

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